Refund policy

This policy applies to paid consulting engagements with Dev Automate for application analytics related to dev automation reporting—including audits, pipeline outcome mapping, KPI workshops, and reporting review blocks. It does not cover software licences, physical goods, or subscriptions we do not sell.

Eligibility

Refunds are considered when an engagement is cancelled before substantive work begins, or when we cancel and cannot offer a suitable reschedule. “Substantive work” means inventory workshops started, dictionary drafts begun, or facilitated workshop days delivered.

Timeframe

Submit refund or cancellation requests in writing to hello@devautomate.digital at least five business days before the scheduled start date stated in your confirmation. Requests after work has started are assessed for partial refund only.

Full refund

A full refund of fees paid is available when you cancel at least five business days before start and no preparatory work has been delivered, or when we cancel without offering an alternative date within thirty days.

Partial refund

If work has started, we may refund the unused portion after deducting time already spent on workshops, interviews, drafts, or review calls at the rates in your confirmation. Completed workshop days and delivered dictionary drafts are non-refundable.

Non-refundable items

• Completed workshop days and delivered written artefacts
• Review block weeks already held
• Third-party venue or tooling costs you asked us to book on your behalf once incurred
• Deposits marked non-refundable in a statement of work

Process

Email the engagement name, invoice reference, and reason. We confirm receipt within three business days and decide within ten business days.

Processing time and method

Approved refunds are returned to the original payment method within fourteen business days of approval. Bank transfer timelines may vary by institution.

Cancellation and rescheduling

You may request one reschedule without fee if notice is given at least five business days before start. Later reschedules may incur a rescheduling fee stated in your confirmation. We may reschedule for illness or force majeure and will offer a new date.

Deposits and no-shows

Where a deposit secures a workshop date, it is applied to the final fee. No-shows for facilitated days without twenty-four hours’ notice forfeit that day’s fee.

Work already started and materials

Interview notes, dictionary drafts, and review notes prepared before cancellation remain our working materials unless your agreement transfers ownership. We do not refund for materials you asked us to purchase specifically for your engagement once ordered.

Exceptions

Statutory rights under Hong Kong law that cannot be waived remain available. Engagement-specific terms in a signed statement of work prevail where they conflict with this page.

Contact for refund requests

hello@devautomate.digital · +852 2721 7310 · Hilton Tower, Tsim Sha Tsui East, Hong Kong